Deliveries and returns:
Extract of the General Conditions of Sale:
Article 5: Transport, delivery
5.1 Delivery times
Delivery times are not contractual. For information, they are generally 48 hours for France, 5 days for the European Union and approximately 8 days for the rest of the world.
5.2 Transfer of Risk
Risk on products is transferred when they are handed over to the carrier by Arès Arts (insurance costs included). They are insured during transport until delivery to the customer, but products travel at the latter’s risk and peril.
5.3 Reservations
We recommend all customers to unpack and check the merchandise in the presence of the carrier and give notification of any possible damage.
The customer may only make any reservations for delivery non-compliant with the order, or for damaged merchandise. In the latter case, this must be noted on the delivery slip and delivery must be refused.
All delivery refusals must be notified by e-mail or normal mail to Arès Arts.
Article 6: Reservation of title
All articles delivered remain the property of Arès Arts until they have been paid for in full (law n°80-335 dated May 12th 1980)
Article 7: Free examination period
In compliance with the measures laid down in Article L. 121-16 of the French Consumer Code, the customer has a period of 7 working days after the date of delivery for returning the delivered product for exchange or reimbursement. In this case, return expense are at the customer’s cost and transport under his responsibility. Articles must be returned in their original packaging.
The article may be replaced or refunded as the customer so wishes. Reimbursement will be made within a maximum period of 30 days. In the event of replacement by one or more different articles, if the difference in price is to the benefit of Arès Arts, it will be paid by the customer by credit card before dispatch of the newly ordered goods; if the difference in price is to the benefit of the customer, Arès Arts will reimburse this difference within a period of 30 days.
Article 8: Force majeure
Neither Arès Arts nor the customer may be held responsible for non-execution of the contract attributable to a case of force majeure, such as: war, strikes, earthquakes, etc, without this list being exhaustive.
Article 9: Assignment of jurisdiction
Only French law is applicable.
In the event of any possible dispute on the interpretation or the execution of the present conditions of sale and should the parties be unable to come to an amicable solution, jurisdiction is assigned to the French Courts, more especially the Commercial Court of Lyon.
